At some point in our career we will all have to deal with an angry or upset parent. This clip offers a strategy for teachers that allows them to maintain their dignity, while remaining calm. The strategy will also set clear boundaries to ensure parents speak to you in a respectful manner, even if they are upset.
Discussing a child's negative behavior with their parents can be a little daunting. However, this video offers excellent advice on having difficult conversations with parents. The techniques discussed have been clearly illustrated through a simulated parent - teacher meeting.
This resource provides information to parents, teachers and school principals on how to get the most out of parent - teacher interviews. I found the tips for teachers particularly useful as they offer advice on how to prepare for the interview, things to remember during the interview, and follow up advice.